We're here to help

Whether you're a creator, a fan, press, or a potential partner — reach out and our team will get back to you as soon as possible.

Send us a message

Direct contacts

General

hello@islafans.com

General questions about the platform.

Creator Support

creators@islafans.com

Verification, payouts, account issues.

Fan Support

support@islafans.com

Billing, subscriptions, account help.

Safety & Abuse

safety@islafans.com

Report CSAM, trafficking, NCII, or abuse.

DMCA / Copyright

dmca@islafans.com

Content takedown & counter-notice requests.

Legal & Compliance

legal@islafans.com

Legal notices, 2257 records, law enforcement.

Press & Media

press@islafans.com

Media kit, interviews, press enquiries.

Partnerships

partnerships@islafans.com

Commercial partnerships and integrations.

Complaints

complaints@islafans.com

+1 (302) 665-5999

Submit or follow up on complaints. Resolved within 5 business days.

Appeals

appeals@islafans.com

Appeal content removal or other account decisions.

Response times

Safety reports: within 24 hours

Creator & fan support: 1–3 business days

Press & legal: 3–5 business days

Complaints

For all complaints, please contact us by email at complaints@islafans.com or by phone at +1 (302) 665-5999.

Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant.

Appeals or requests for any decision made should be presented to appeals@islafans.com.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email at appeals@islafans.com.

If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.